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You can cancel/modify your order within the first 24 hours of placing the order. After that time, the orders are processed and can no longer be canceled or modified to avoid any delays.

To request an order cancellation/modification please contact us via

Please be informed that:

We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design this holiday season. The delivery time will be calculated since you confirm the final designs.

If customers still want to cancel orders after the first 24 hours and no longer than 3 days, we will charge 20% as a handling fee.  Orders that are in transit cannot be canceled.

Customers shall be deemed to have agreed to all the terms mentioned above by accepting the purchase orders.