PRODUCTS & QUALITY

Q: What kind of products does RugbyLife offer?
A: RugbyLife offers a wide range of print-on-demand products, including apparel and accessories such as T-shirts, hoodies, caps, dresses, and home décor items like wall art, throw pillows, and more. Our designs are created by our team to deliver unique styles that combine comfort, quality, and individuality.

Q: How do you ensure the quality of your products?
A: Quality is a priority at RugbyLife. We use carefully selected materials and work with trusted production partners to ensure every product meets our quality standards. Each item is inspected before shipment to help ensure customer satisfaction.

Q: How should I care for my RugbyLife products?
A: For the best results, please follow the care instructions on the product label. In general, we recommend washing garments in cold water on a gentle cycle, turning them inside out, and air drying or tumble drying on low heat.

ORDERING & PAYMENTS

Q: What payment methods do you accept?
A: We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Debit Cards
• PayPal

These payment options allow for a secure and convenient checkout experience.

Q: Is my payment information secure?
A: Yes. RugbyLife uses SSL encryption and secure payment gateways to protect your personal and payment information. We do not store your credit card details on our servers.

Q: In what currency are your prices listed?
A: All prices on the RugbyLife website are listed in AUD (Australian Dollars). If you are shopping from outside Australia, your bank or payment provider may apply currency conversion rates or international transaction fees.

SHIPPING & DELIVERY

Q: Where do you ship to?
A: We currently ship to the following countries:

• Australia
• United States
• New Zealand
• Canada

Q: Do you offer international shipping to other countries?
A: At the moment, shipping is limited to the regions listed above. However, we are working to expand our shipping destinations in the future.

Q: How much does shipping cost?
A: We offer free standard shipping on all orders shipped to Australia, the United States, New Zealand and Canada. There is no minimum purchase required.

Q: How long will my order take to arrive?
A: Our estimated delivery timeline is 10–22 business days, including:

• Processing time: 3–7 business days
• Shipping time: 7–15 business days

Orders placed after 5:00 PM (ET / New York – UTC-5) will begin processing on the next business day.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number so you can monitor your order in real time.

RETURNS & REFUNDS

Q: What is your return policy?
A: RugbyLife offers a 30-day return window starting from the delivery date. Items must be unused, unwashed, and in original packaging with tags attached. Certain items such as customized products or final sale items may not be eligible for return unless they are defective or incorrect.

Q: How do I return an item?
A: To start a return request, please contact our support team at admin@rugbylife.co with your order number and reason for return. Our team will provide instructions before you send the item back.

Q: Who pays for return shipping?
A: If the item you received is damaged, defective, or incorrect, RugbyLife will cover the return shipping costs. If the return is due to size issues or change of mind, the return shipping cost will be the customer’s responsibility.

Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds are processed within 10 business days. The amount will be returned to your original payment method, depending on your bank’s processing time.

Q: Can I exchange an item?
A: Yes. Exchanges for different sizes or colors are available depending on product availability. Please contact our support team to arrange the exchange.

Customer Support

If you have any questions regarding your order or shipping, please contact us:

Business Name: RugbyLife

Email: admin@rugbylife.co

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Branch Office: 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: 09:00 AM – 05:00 PM (Monday – Friday)