At RugbyLife, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy explains the payment methods we accept, how transactions are processed, and how we protect your personal information.

Accepted Payment Methods

We accept the following payment methods for online purchases:

• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal

All payments are processed through secure and trusted payment gateways. RugbyLife does not store or have access to your full credit card information.

Order Processing & Billing

• Payment Authorization: Orders will be processed only after the payment has been successfully authorized and verified.
• Order Confirmation: Once your payment is completed, you will receive a confirmation email containing your order details and payment receipt.
• Billing Address: Please ensure that the billing address matches the address associated with your payment method. Incorrect billing information may cause payment delays or transaction failures.

Currency

All prices displayed on the RugbyLife website are listed in AUD (Australian Dollars).

For international customers, your bank or payment provider may automatically convert the payment into your local currency. Any exchange rates or foreign transaction fees are determined by your financial institution.

Secure Transactions

Protecting your personal and financial information is extremely important to us.

Our website uses SSL (Secure Socket Layer) encryption to secure all payment transactions and personal data during checkout. We follow industry-standard security practices to ensure that your information remains protected.

Payment Issues

If you experience any problems while making a payment, please check the following:

• Your payment method is valid and active
• You have sufficient funds or credit available
• The billing address is entered correctly
• Your bank or payment provider is not blocking the transaction

If the issue persists, please contact your bank or card issuer. You may also contact our support team for assistance.

Payment Disputes

If you believe there is an error related to your payment or billing, please contact us as soon as possible. Our team will review the transaction and work with you to resolve the issue promptly.

Email: admin@rugbylife.co

Fraud Prevention

To protect both our customers and our business, RugbyLife reserves the right to review, hold, or cancel any order that appears suspicious or fraudulent.

In some cases, we may request additional verification before processing payment or shipping an order. This helps ensure secure transactions and prevents unauthorized purchases.

Customer Support

If you have any questions regarding your order or shipping, please contact us:

Business Name: RugbyLife

Email: admin@rugbylife.co

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Branch Office: 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: 09:00 AM – 05:00 PM (Monday – Friday)